Cafo Privacy Policy — How Your Data Is Collected, Used, and Protected

Cafo (cafo.pro) is an online gaming and betting platform serving Bangladesh. We believe protecting your personal data is not just a legal responsibility — it is the foundation of trust. That is why Cafo's Privacy Policy has been built with full transparency.

This Privacy Policy ("Policy") applies to all users of the Cafo platform — whether registered members or not. By browsing our website, opening an account, or using any of our services, you are deemed to have accepted this Policy.

Cafo's services are available exclusively to residents of Bangladesh. This policy is developed in accordance with applicable Bangladeshi data protection laws and international best practices.

Cafo only collects data that is necessary to provide our services. We have no interest in gathering information beyond what is needed.

2.1 Information You Provide Directly

• At registration: full name, date of birth, mobile number
• During KYC verification: National ID / passport number, photo
• At payment: bKash/Nagad number (card numbers are never stored)
• When contacting support: content of the conversation

2.2 Information Collected Automatically

• Device type, operating system, and browser information
• IP Address & Approximate Location
• Which pages you visited on the platform and when
• Gaming History & Betting Patterns
• Login Time & Session Duration

Cafo uses your data only for specific, legitimate purposes. We never use your information unnecessarily.

1. Service Delivery & Operations: For account creation, login, gaming sessions, and payment processing.
2. Identity & Age Verification: Completing the KYC process to verify that you are of legal age.
3. Fraud & Manipulation Prevention: Detecting suspicious activity to protect platform security.
4. Customer Support: Resolving your issues and complaints promptly.
5. Service Improvement: Analyzing user experience to improve the platform.
6. Relevant Promotions: Sending bonuses and offers tailored to your preferences (you can opt out at any time).
7. Legal Obligations: Meeting regulatory requirements and complying with AML (Anti-Money Laundering) policies.

Cafo does not sell your personal data to third parties. However, information may be shared in certain situations necessary for operating our services:

4.1 Service Partners

Payment gateways, KYC verification providers, and technology partners may access limited data solely to deliver their services. All such partners are bound by strict confidentiality agreements and are prohibited from using your data for their own purposes.

4.2 Legal Obligations

If legally required to disclose data — such as by court order, regulatory authority, or AML investigation — Cafo will comply.

4.3 Business Transactions

In the event of a business merger or acquisition, user data may be transferred to the new entity. We will notify members in advance if this occurs.

Cafo uses cutting-edge technology to protect your data, with security measures operating across multiple layers.

• 256-bit SSL Encryption: All data transfers are encrypted and cannot be intercepted by third parties.
• Two-Factor Authentication (2FA): OTP verification for an added layer of login security.
• AI-Powered Fraud Detection: Unusual activity is automatically detected and flagged.
• Encrypted Database: Data stored on our servers is also kept in an encrypted state.
• Regular Security Audits: Regular system reviews conducted by independent third-party security experts.
• Restricted Access: Staff can only access the data relevant to their role.

Cookies are small text files stored on your device. Cafo uses cookies to enhance your experience and ensure the platform functions properly.

You can manage cookies through your browser settings. However, disabling essential cookies may affect the platform's functionality.

Cafo believes you should have full control over your own data. You have the following rights:

Cafo does not retain data longer than necessary. Retention periods depend on the type of data and applicable legal requirements.

• Account Information: For as long as the account is active, and up to 5 years after closure as required by law.
• Transaction History: Up to 5–7 years for AML compliance and legal obligations.
• KYC Documents: Up to 5 years after account closure.
• Support Conversations: Up to 2 years for dispute resolution purposes.
• Browsing & Log Data: Up to 1 year.
• Marketing Preferences: Opting out results in immediate deletion.

Once the retention period expires, data is securely deleted or anonymized.

Cafo's services are strictly for users aged 18 and above. We actively prevent minors from registering.

• Age Verification Is Mandatory at Registration
• Additional identity verification may be requested in suspicious cases.
• If any minor's data is collected by mistake, it will be deleted immediately.
• If parents suspect their child has an account, they can notify our support team.

Cafo may update this Privacy Policy from time to time — due to changes in technology, legal requirements, or service improvements. Members will be notified by SMS or email when significant changes are made.

Continued use of cafo after any policy changes will be considered acceptance of the updated terms. We recommend checking this page regularly.

Contact Us

For any privacy-related questions or requests, please reach out to our support team — we're always ready to help.